Refund policy
RETURN & REFUND POLICY
Last updated: July 2026
Overview At Avrelle Beauty, we are committed to ensuring you are completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Our Policy Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges on any items once they have been opened or used.
We ship to the US, UK, Canada, and Australia only.
Defective or Damaged Products If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery at avrellebeauty@gmail.com with:
- Your order number
- A clear photo or video of the defect or damage
We will review your case and offer one of the following solutions:
- A full refund to your original payment method
- A replacement product shipped to you at no additional cost
You are NOT required to return the defective product.
Non-Returnable Items The following items are not eligible for return or refund:
- Products that have been opened, used, or tampered with
- Products damaged due to misuse or improper handling
- Orders where the return request is made after 30 days of delivery
Cancellations Orders can be cancelled within 24 hours of purchase. After 24 hours, the order may already be processed and shipped and cannot be cancelled.
Refund Processing Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
Important Disclaimer Results from our IPL hair removal devices may vary depending on skin tone, hair color, and individual factors. We are not responsible for any adverse reactions caused by misuse of our products. Please read the user manual carefully before use.
Contact Us For any questions regarding your order or this policy, please contact us at: 📧 avrellebeauty@gmail.com